LALoungeAgent

Terms of Service

Last updated October 18, 2026

LoungeAgent is operated by LoungeAgent LLC, a New Jersey limited liability company (“LoungeAgent”, “we”). These terms cover your use of LoungeAgent and any day pass you buy through it. By signing in or booking, you agree to them. The short version: passes are non-refundable, arrive by the time on your pass, follow the lounge's house rules, and contact LoungeAgent about anything to do with a visit.

1. What LoungeAgent is

LoungeAgent connects private cigar lounges in a reciprocal network. If you are a member of a partner lounge (your home lounge), you can buy a day pass to visit other lounges in the network. LoungeAgent runs the booking and payment. Each lounge is an independent business that runs its own premises.

2. Who can use it

  • You must be 21 or older. Lounges may check ID at the door.
  • Access comes through your home lounge: it adds you to the network, and it or LoungeAgent can remove you. If your membership there ends, so does your access to the network.
  • Your account is for you alone. Don't share your sign-in codes.
  • Which lounges you can book depends on your club's arrangements and each lounge's choices. A lounge may limit how often each member visits, choose which clubs' members it hosts, or pause network visits; your club may pause its members' network bookings or leave out certain lounges. LoungeAgent may also remove anyone from the network.

3. Signing in

You sign in with a one-time code texted to the mobile number your lounge registered. We only text you sign-in codes (and, if you text us, one automatic reply saying how to reach us), never marketing. Message and data rates may apply.

4. Day passes

  • A pass is for one lounge, on one date, for the number of people on it: you plus any guests, up to the lounge's limit for that day. Guests must arrive with you. You may arrive with fewer people than the pass says, but not more; a pass for someone who doesn't come is not refunded.
  • The price you see includes LoungeAgent's booking fee. Sales tax, where it applies, is added on top and shown before you pay. Payment is by card through Stripe.
  • Your pass has a confirmation code. Show it to the host when you arrive.
  • You can't book a pass to your own home lounge.

5. Arrival and house rules

  • Arrive by the time on your pass: the lounge's last entry time, or its closing time if it doesn't set one. If you arrive after it, the lounge will turn you away, and you won't get a refund.
  • Each lounge's house rules apply, and they are shown on your pass. A lounge can refuse entry, or ask you or your guests to leave, for breaking them. There is no refund in that case.
  • Hours shown are the ones the lounge has set for that date.

6. Refunds and cancellations

  • Day passes are non-refundable.
  • There is no cancel button in the app. If something is wrong, or you need to cancel, contact LoungeAgent: call or text 201-851-8682 or email dean@loungeagent.com. A person reviews every request, and any refund is at LoungeAgent's discretion.
  • If the lounge can't host you (for example, it is closed, overbooked or holding a private event), LoungeAgent will cancel the booking and refund you in full.
  • Refunds go back to the card you paid with. Your bank may take several business days to show it.

7. Contact goes through LoungeAgent

Lounges don't get your phone number or email, and you don't get theirs. For anything about a visit, before or after, contact LoungeAgent and we'll handle it with the lounge. Please book network visits through LoungeAgent, and don't arrange them, or payment for them, with a lounge directly.

8. Reviews

From the day of your visit, you can rate the lounge, and the lounge can rate you: stars and an optional comment. Reviews are private to LoungeAgent. The lounge doesn't see yours, and you don't see theirs. We use them to keep the network in good standing, which can include removing a member or a lounge from it.

9. Using LoungeAgent fairly

Don't misuse the service: no bookings for someone else under your name, no false payment disputes, and no attempts to get into accounts or parts of the site that aren't yours. We may suspend or remove anyone who does.

LoungeAgent's site, directory and information are for your own use with the network. Don't scrape it or access it with bots or other automated tools; don't copy, collect or share its lounge listings, prices, hours or member information; don't reverse engineer, decompile or copy the site or how it works; and don't use any of it to build or run a competing service. This applies to lounges and their staff as well as members.

10. LoungeAgent's role and liability

  • Lounges are independently owned and operated. LoungeAgent doesn't run them and is not responsible for their premises, staff, products, or what happens during your visit. Tobacco and alcohol carry health risks; enjoy them responsibly.
  • LoungeAgent is provided as is. To the extent the law allows, LoungeAgent's total liability to you for any claim is limited to the amount you paid for the booking involved.

11. Changes

We may update these terms. When we do, the date at the top changes. A booking you have already made stays under the terms in place when you made it.

12. Governing law

These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. If a dispute can't be resolved by contacting us, it will be decided in the state or federal courts located in New Jersey.

13. Contact

Questions about these terms or a booking: call or text 201-851-8682 or email dean@loungeagent.com. See also our Privacy Policy.